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How can we serve you better, Whitby? We want to know if we're meeting your needs and expectations for Town programs and services, customer service, and communication.
The Town has partnered with Forum Research to conduct our next Community Survey, including a randomized telephone survey and an online option to participate.
The 2024 Community Survey will measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Have Your Say
From March 20 to April 21, 2024, community members who are 18 years or older may be contacted by a Forum Research telephone interviewer on behalf of the Town.
Participation is voluntary. All individual responses are kept confidential and will be used to help gauge satisfaction with Town programs and services and how residents interact with the Town.
Haven't received a call and want to participate? No problem! Complete the survey online until April 7.
Next Steps
The Town will report back on the results of the community survey later this year.
Going forward, the Town will conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services, with the goal to continuously improve the town’s service delivery.
How can we serve you better, Whitby? We want to know if we're meeting your needs and expectations for Town programs and services, customer service, and communication.
The Town has partnered with Forum Research to conduct our next Community Survey, including a randomized telephone survey and an online option to participate.
The 2024 Community Survey will measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Have Your Say
From March 20 to April 21, 2024, community members who are 18 years or older may be contacted by a Forum Research telephone interviewer on behalf of the Town.
Participation is voluntary. All individual responses are kept confidential and will be used to help gauge satisfaction with Town programs and services and how residents interact with the Town.
Haven't received a call and want to participate? No problem! Complete the survey online until April 7.
Next Steps
The Town will report back on the results of the community survey later this year.
Going forward, the Town will conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services, with the goal to continuously improve the town’s service delivery.
